Hi, 

Check the new update: ArcGIS 10.8.2 is the current release of ArcMap, it will retire from 2026.

Have you considered the open source alternative of QGIS?  Its a really mature package with heaps of user friendly functionality.

Hi Muzna, 

To be honest I do prefer QGIS (Quantum GIS) which is easier and faster for so many GIS processes. 

About your problem, when you say it is not working, it could be for many reason. 

I would need more information to try to help you.

1. Is there any Warning or Error Message?  
2. Is the Toolbar panel open?
3. What specific tool are you looking for?

Here what my assistant says...

If the ArcGIS toolbar is not working, it could be due to several reasons. Here’s a checklist to troubleshoot and resolve the issue:

1. Toolbar Not Enabled

• Check if the Toolbar is Enabled:
  • Right-click on an empty area of the toolbar or ribbon.
  • Look for the specific toolbar (e.g., "Editor," "Draw").
  • Ensure it is checked. If not, click on it to enable.

2. Corrupted Toolbar Settings

• Reset Toolbar Settings:
  • Sometimes the toolbar settings file gets corrupted. Resetting can resolve this:
    1. Close ArcGIS.
    2. Navigate to the following directory:
       • Windows 10/11: C:\Users\<YourUsername>\AppData\Roaming\ESRI\Desktop10.x
    3. Locate and rename the Normal.mxt file to Normal_backup.mxt.
    4. Reopen ArcGIS. A new Normal.mxt will be created.

3. Add-In or Extension Issue

• Check for Extensions:
  • Some toolbars are part of extensions (e.g., Spatial Analyst, 3D Analyst).
  • Go to Customize > Extensions and ensure the required extension is enabled.

4. Outdated or Missing Components

• Ensure ArcGIS is Updated:
  • Check for updates via the ESRI website or your organization's IT department.
  • Missing patches or service packs can cause tools to stop working.
• Check for Missing Add-Ins:
  • If using a custom toolbar, ensure the add-in or script it depends on is installed and correctly configured.

5. User Permissions Issue

• Run ArcGIS as Administrator:
  • Right-click on the ArcGIS application and select Run as Administrator.
  • This can resolve permission-related issues, especially if you recently installed the software.

6. Corrupted Installation

• Repair ArcGIS:
  • Go to Control Panel > Programs and Features.
  • Select ArcGIS Desktop or ArcGIS Pro.
  • Click Repair to fix installation issues.

7. Display or Rendering Issue

• Reset Display Cache:
  • Go to Customize > ArcMap Options > Display Cache.
  • Clear the display cache.
• Check Screen Resolution and Scaling:
  • Ensure your display settings meet ArcGIS requirements (e.g., DPI scaling is set to 100%).

8. ArcGIS Pro Toolbar Issue

If you are using ArcGIS Pro:

• Check the View tab and ensure the appropriate ribbon tabs are enabled.
• Use Project > Options > Customize Ribbon to reset or modify the ribbon settings.
•  

Last but not least... if the Issue Persists

• Contact ESRI Support:

  • If none of these solutions work, contact ESRI technical support. 

    Provide details about your environment, including:

    • ArcGIS version?
    • Operating system version?
    • Exact steps leading to the issue?

Let me know if you need further guidance! But again I am not an expert in ESRI ArcGIS.